stubhub charged me for cancelled order

Sells Music & Sports Tickets. The tickets were never delivered by the seller via email nor phone. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Cancelling a sale is a Very Expensive proposition. Our content is intended to be used for general information purposes only. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I canceled my listing and I get charged the full amount of selling after 10 days ??? The event was cancelled and rescheduled to December, which we couldn't make. and take advantage of this neat service whenever you need it. Therefore do NOT list with them. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. All in, $1300 charged to my bank account for their mistakes. What?!?! The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. This all happened within an hour after the person bought them. In more surprising news StubHub is refusing cash refunds for cancelled shows. Hi guys. By clicking 'Buy now,' you complete the order. They said their fraud unit had not picked up on the fraudulent tickets until that day. I NEVER authorized my card to be charged without my permission. StubHub clearly does not! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Told me I am not getting paid. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. No notifications went to Apple ID. Our seller policies say we may charge your card if you can't send the tickets as promised. ConsumerAffairs is not a government agency. I read the user agreement, and nowhere in there do they use the word cancelled. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. What can I do about this? They kept changing the delivery date. Doesn't matter that the sales happened close together. Copyright 2022 Consumers Unified LLC. It's automatic when you cancel now. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Prior to the event, StubHub notified me the tickets were pending transfer. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Was this answer helpful? Ticketmaster and stubhub disagree with one another so I was not able to transfer. We value your privacy. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. 3, it lays out the ramifications of what they call a dropped sale. They did not have or offer any replacement tickets. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. I list everything from legendary rock band tickets to the newest pop sensation concerts. Lindsay is the author of this solution article. Thank you, you have successfully subscribed to our newsletter! US and Canada 1.866.788.2482 Toll free. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Mobile app: There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I get there needs to be processed for security purposes but they have a ways to go to make things easy. I sent tickets to the user name & email address provided by StubHub. I was more than communicative. Use of this website signifies your agreement to our. There was nobody to get a hold of at StubHub (great strategy on their part). StubHub Reviews 2013-2022. If you feel like StubHub cheated you, you could take action against them. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. and our Yes No Still Need Help? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I have been dealing with Stubhub . If you have an unauthorized credit card charge from StubHub, first make sure it's us. I posted my other listing, and waited for them to sell. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. The tickets were to be sent to [] Just a heads up. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Sellers can cancel most unfulfilled sales at a cost. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Receive a coupon for 120 percent of your original purchase*. The cancelled ticket resulted in a charge of $680. Seating Area: 104. Requested password reset. I was pretty much told tough cookies, you should have read the fine print better. It says it right in the email of the RESPONSE REQUIRED email. She says she called and chatted online with StubHub . When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Privacy Policy. The process is clunky and very frustrating. I spoke to them and they said nothing they can do. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Unsubscribe easily. All Rights Reserved. We found and bought tickets several weeks before the event. Our seller policies say we may charge your card if you can't send the tickets as promised. 2 Likes Reply. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Waited 30 minutes. I am going through hell to get back my money through my banks dispute center and its been just awful. . To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. We value your privacy. They cost $4,970 (4,100). StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I reset the email to be use. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. The buyer can't just cancel the ticket willy-nilly, either. Do NOT use stubhub. About an hour after I posted the tickets, I got a phone call from StubHub. No. Ben - Los Angeles, California. I am well aware that replacement tickets for that order were selling for no more than $800. I find that extremely hard to believe. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Cookie Notice I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Find more information about authorization holds. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. To them, comparable means not even close! Is there a way out of this. Yes By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shame on StubHub for conducting their business this way. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Sorry we couldn't be helpful. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The seller made a typo on the listing. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com I have been calling and contacting your company with no success to just explain a human mistake to another human. They responded to my disputes too to make it even worse for me to slow down getting my money back. Removed the Apple ID. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Unfortunately, you're out of luck since you had the dreaded double-sale. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. If your order is canceled, you won't be charged. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. 0 Likes . Receive a full refund of your purchase 2. I feel this is just a cash grab for Stub Hub. Will it go to collections? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Perhaps Its Time to Switch to Something Other Than StubHub. Doesn't matter that it was an unintentional human mistake. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Yes They cost $4,970 (4,100). There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The guy was horrible and kept saying he understands my problem etc. With only these four steps, your refund request is faxed. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. So Stub Hub would get double the money if a seller cancels? Theyre now telling me i will be charged 100% of the ticket price! DoNotPay records the details of your purchase to boost your chances of winning the refund. Unsubscribe easily. Lets dive into it right away. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. So my tickets were listed for $275 a piece, and there were two of them. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Sorry but that's how it is. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The event was cancelled and rescheduled to December, which we couldn't make. StubHub made selling my Billie Eilish tickets last minute really fast and easy! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Travel Rewards Cards; First time 2 hours 45 mins. An email might never be responded to, and the same goes for phone calls. Incurring a charge. Tried to sign in on my account 12/30/2022. Doesn't matter that it happened while you were asleep. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I have hockey season seats and sometimes list tickets. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Customer service all the way to your seat, 2000-2022 StubHub. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Sorry we couldn't be helpful. Poor customer service is the biggest pet peeve to DoNotPay. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. POINTS & MILES. Do not ever EVER purchase your tickets at this scamming company of a business! I asked them to help me transfer my tickets since I want to sell them. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. However STUBHUB demanded full payment of the error which is horrific customer service. The money has already been paid to Stubhub but i have no tickets. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Order Help; Ticket Delivery 10-23-2021 06:34 PM. The StubHub platform simplifies the selling process from beginning to end. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Terrible experience wit StubHub. Yes FAQ. You were confused as you had never received. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. They are only offering vouchers for future use instead of a cash refund. New comments cannot be posted and votes cannot be cast. How do I know I can trust these reviews about StubHub? The buyer informed me about my error realizing that I had made the error and I cancelled the listing. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We never received our tickets. For obvious reasons, this isnt usually a satisfying compensation. You state every phone call is recorded for quality. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I have a feeling this is not going to turn out good. . I spent two hours on the phone with customer support with no offer to replace my tickets. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Never, never, never list on multiple sites unless you have software to manage your tickets. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Customer service all the way to your seat, 2000-2022 StubHub. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I never received notification and Stubhub wanted to charge me $282. I never saw a refund nor a refund receipt. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. DoNotPay doesnt care about that. Get buying tips about Ticket Websites delivered to your inbox. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Any com. Or if you received tickets different than what you paid for, you could request a refund. Well start sending you the news you need delivered straight to you. Another way you might reach the company is by sending them an email. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Am I going to be charged? Privacy Policy. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Reddit and its partners use cookies and similar technologies to provide you with a better experience. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . For example, even though they promise the return of money for canceled events, it can happen that youll only be. The company does have something they term FanProtect Guarantee in its User Agreement. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You will enter your community username and new password and done! They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. A link has directed you to this review. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Pretty frustrating. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. That stinks. Check out the table below to see the best alternatives to StubHub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The clause is designed to protect both buyers and sellers. I have an $800 ticket tied up and I cant access my account. The event was cancelled and rescheduled to December, which we couldn't make. 24/7 customer support: Confirming transfers on their email link never works. Beginner's Guide; Recommended Tools & Bonus Offers CARDS.

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